We are seeking an experienced, polished, and proactive Assistant Head Housekeeper to support the Head Housekeeper in overseeing the smooth day-to-day operation of a high-end private household in Central London. This is a hands-on, operational role with responsibility for upholding exceptional standards, supervising the housekeeping team, and ensuring the residence is consistently presented to a five-star level.

Supporting the Head Housekeeper

• Deputise in the absence of the Head Housekeeper and provide full support with daily operations
• Assist in planning schedules, task lists, and staff rotas to ensure seamless coverage and consistently high standards
• Maintain strong oversight of daily priorities, guest requirements, and ongoing projects

Housekeeping Standards

• Ensure immaculate presentation across all areas of the residence, including front-of-house and back-of-house spaces
• Undertake hands-on housekeeping duties when required, including cleaning, turndown service, deep cleans, room preparation, and guest readiness
• Oversee the correct care and handling of high-value furnishings, delicate finishes, and specialist materials

Team Supervision

• Supervise, support, and motivate the housekeeping team on a daily basis
• Assist with onboarding and training of new staff, ensuring all SOPs are consistently followed
• Provide calm, constructive leadership and feedback to maintain a professional and collaborative team culture

Laundry & Linen Management

• Support the delivery of high-quality laundry services, including the care of delicates, ironing, steaming, stain treatment, and appropriate garment handling
• Maintain linen standards, rotation systems, and organised storage; coordinate with external dry cleaners and specialist providers as required

Stock Control, Organisation & Reporting

• Monitor and replenish cleaning and household supplies, assisting with stock control and ordering
• Maintain organised housekeeping cupboards, equipment, and storage areas
• Identify and report maintenance issues promptly, coordinating with contractors and maintenance teams via the Head Housekeeper

Discretion & Service Excellence

• Uphold absolute confidentiality and professional boundaries at all times
• Anticipate the needs of principals and guests, responding efficiently and calmly to requests

Candidate Profile

Essential

• Proven experience as an Assistant Head Housekeeper or Senior Housekeeper within UHNW private households or five-star luxury hospitality environments
• Exceptional attention to detail and consistently high standards of presentation
• Confident supervising team members and collaborating within a larger household structure
• Strong practical skills in laundry and garment care, including delicate fabrics
• Discreet, trustworthy, professional, and well-presented

Desirable

• Experience working a rota within a seven-day household operation
• Strong organisational and administrative skills, including managing rotas, checklists, and stock control systems
• Experience preparing private residences for guests, events, and principal arrivals

Schedule: 5 days per week, worked on a rota across 7 days (including some weekends). If required to work a public holiday, time off in lieu will be provided.

Salary: £60,000 per annum (starting salary)

Benefits: 3% employer pension contribution (following successful completion of a 3-month probation period), 23 days’ annual leave plus 8 public holidays per annum (TOIL provided where applicable).

REF: S&W#3544424